Privacy Policy

This Privacy Policy is effective from May 21, 2025.

This Privacy Policy is intended to provide you with information about how we collect and process your personal data.

www.rolexjhshophks.com is referred to as "we," "us," or "our" in this Privacy Policy. We are the primary data controller for this website and our registered office is at 3/F, Chevalier House, 45-51 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong 999077.

Please read this Privacy Policy in conjunction with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing your personal data so that you are fully aware of how and why we are using your data. This Privacy Policy supplements those other notices and is not intended to replace them.

We may amend this Privacy Policy at any time by posting the revised terms here. All revised terms will automatically take effect 30 days after they are posted. We will announce any material changes to this Privacy Policy and the reasons for them by email.

We respect the privacy rights of our visitors and recognize the importance of protecting the personal information we collect. This Privacy Policy sets out how we collect, store, and use the personal information you provide to us.

If you are under 18, you must inform your parent or guardian about our privacy policy and obtain their consent before registering, subscribing, or placing an order.

What personal data do we collect about you and how do we collect it?

We only collect and process the data necessary to provide you with our services. When you browse or shop at www.rolexjhshophks.com, we collect the following data:

We process the personal data necessary to complete and ship your order, including your name, billing address, shipping address, payment details, mobile number, phone number, and email address. We collect your email address to send you order confirmation; we collect your phone number to contact you if there are any issues with your order.

When you sign up for our free or discounted trial subscription, we collect your email address.

If you register for an account with us, we collect your name, email address, password, country, and IP address.

When you contact our customer service team, we may collect additional data to help us resolve issues related to your order, shipping, payment, or any other questions.

We collect and process your browsing data on www.rolexjhshophks.com, including the pages you visit and how you interact with them. If you have registered an account, we collect browsing data about your visits to dedicated areas of the website.

If you are a customer of www.rolexjhshophks.com, or if you have given us your consent, we may collect and process your personal data for marketing purposes.

If you provide us with data about someone else (for example, if you purchase a product and intend to send it to a friend or give it as a gift), we will collect and process the personal data necessary to complete the transaction, such as your friend's name, shipping address, and other contact details. If you receive a gift, we will only process your data to fulfill the gift request and meet our contractual obligations.

When you call our customer service team, your call will be recorded for training and fraud prevention purposes.

What are cookies? What are cookies?

We use cookies to collect information about your use of our online services. Cookies are very small files that we send to your computer or other device so that we can access them when you visit our website in the future. Cookies help us remember who you are and other information about your visit. They help us display information on our website in a way that is tailored to your interests. Most major websites use cookies.

How is your personal data used?

Whenever you provide us with your personal information, we will use it, in accordance with applicable privacy laws, for the purposes set out in this Policy, the data entry forms you complete, any relevant terms and conditions, and the page or email linking to the data entry form.

When you use our services: Your information will be used first to provide the products, services, or information you request and to provide you with a personalized shopping experience. We retain the information you provide and may use it for a variety of purposes, including: (I) accounting, billing, reporting, and auditing; (II) credit checks or screening; (III) identity verification and identity checks; (Iv) credit, debit, or other payment card verification and screening; (v) debt collection; (vI) safety, security, health, training, administrative, and legal purposes; (vII) data matching and deduplication, statistical and market analysis, and marketing information; and (vIII) advertising and marketing for us, our group, and third parties.