Return & Exchanges

Customers may request a return or exchange within 15 days of receiving your merchandise. Refunds will be made using the same method of payment
Please note: ltems marked "Final Sale" are not returnable or exchangeable.
Except for sale items and promotlonal items, our regular return and exchange policy remains in eftect.
Cancellations
We accept cancellations before the item is processed. lf you cancel your order before processing.
If the item halready been shipped, unfortunately, we are unable to cancel the order.
Return and Exchange Conditions
All items must be in their original selling condition, unworn, washed, or altered, with all tags intact.
All items must be returned with their original packaging.
Returns and exchanges must be made using the same service as the original shipment.We only accept returns and exchanges from the onginal ongin ofthe order. For example, orders shipped to the United states must be retured from within the United state
Due to the special nature of customized products, all customized products do not support returns

Unfortunately, returns and exchanges are not free (import and shipping costs are your responsibility).
Of course, any defective item can be retumed,We reserve the nght not to accept any return or exchange if the item shows signs of wear, has been used, or is no longer in its original condition.lf we deny your refund/exchange, we will notify you, you will have the option of returning the item at your own expense.How dol retum a single item or an entire order?
Step 1: Contact our Customer $ervice team and provide the following information to begin the return process.
Order number
Proof of purchase
photo of the item in questionStep 2: Return your receipt along with the item to its original packaging.Sten 3:Complete thre copies ofthe Retumn profoma lnvoice form, place al copiesin a dearenvelope and atach ito the package without sealingit Customs reaures thescocuments,so please complete all three coples.
Step 4: Hand the package to the courier, After the courier inspects the return, please seal the package securely.
Refunds
If you return the item, your refund will be credited to your original payment method. Return shipping costs wil be refunded by watchapp.Once your package arives, please allow7-14busines days (depending on peak times to proces youretum.lfyour return des not meetthe ited conditions, the packaewil be retured at your expense. Once your return is accepted, we willissue a refund and send you a confirmation email.
Return/Exchange Address
3rd Flolier House, 45-51 chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong 999077We can provide support to you through the following methods.
Email: Z3171583556@outlook.com
We strive to respond to your guestions within 24 hours.
Customer Service Hotline Hours:
Monday-sunday: 8:00 AM- 6:00 PM ET